Wednesday, 4 January 2012

My Phone Saga

Dahil sobrang naging stressful & frustrating, I've decided to write it here para naman may closure na sya. Madrama ang intro ah, pagbigyan nyo na ako, hehe. And yes, tungkol lang sa cellphone ang kwentong ito!

Ive been with this provider O2 for a long time. I was happy with them coz I get good value for my plan. I get unlimited data, 600 mins calls and texts plus unlimited picture messages. I don't shop much nor do I go out often - mga gadgets ko lang talaga ang hilig ko. I read through my phone, blog and tweet na rin specially when I'm waiting for the work bus or Papa Erick. I get to YM, Skype and iMessage my family through it as well. Not to mention the thousands of pics and videos of Poj that I take & keep on my phone. So when November came I was so excited to upgrade my contract.

I rang them and asked what my options were. I was surprised when I was told that my unlimited data will be taken away when I upgrade because they don't do this anymore. And worse, they told me that they can't give me the new iPhone 4S for free. The best offer for the handset was for £75 (PHP 5,128) not bad, I know and would  have been okay if I know that's the best they could do.

Then Papa E showed me this website dedicated to NHS (National Health Service) employees. All the dealers/shops on the site offers different discounts for all staff. They are offering employees the iPhone 4S for £37 (PHP 2,529) as a business customer with double the minutes/data that my old provider is willing to offer. So I rang O2 to cancel my order. And when I rang them again to get my PAC (Port Authorization Code) to port my old number to my new network, they offered me the phone for FREE and promised to deliver the next day. I decided "great! I don't need to go anywhere, sure I won't get my unlidata which means I just have to make sure I switch 3G off when I get home & use my home wifi - no big deal. And I don't have to do anything else, though I also thought - pwede naman pala ibigay ng libre eh". 
I rang after 2 days to check why I've not received my order. The rep on the phone was surprised & told me that there is a 14-day wait for the said phone. I told them about the "next day delivery promise", they apologized and gave me a £20 credit as goodwill for being "misinformed".  But 2 weeks later I'm still waiting. When I called to complain, they told me that they have problems with their stock, they can't give me a direct answer when I asked them what's taking so long or when they could actually deliver. At that point I decided to just cancel my oder. They again tried to stop me but I said I'll just take my business elsewhere.

I went back to my computer to searched for a mobile package suitable for me. I found one, & decided to ring them instead of ordering online. The chap I spoke to told me that they can offer me the same deal that I saw online. And the best part is not that the iPhone 4S is free, or that they have it in white. No, the best part is that they have it in stock and they WILL deliver the next day. So I did get my phone of choice in the end, for free with a better deal, with free calls to one number of my choice, sympre si Papa E, and 2 for 1 movies voucher every Wednesdays. Don't think it gets better than this!

And I love my personalized phone case
Lesson learnt? Perseverance do pay off. I know it's taken me a long time but I got the phone that I wanted & got the deal that suits me and I need not pay a penny for it is just the icing on the cake! 


  1. Hay sis, I know how frustrating it is. I suddenly remembered my saga with one local provider when I applied for my plan. Tehy got my ID's and bank account statement photocopied and all of a sudden I didn't heard from them. When I visited their office, they told me they called our office and no one answered the phone and from there they stopped working on my application leaving my files below the files without even informing me what had happened. And the reason why they were not able to communicate with our office was the line problem of the office landline for which they also provide the service.....REALLY FRUSTRATING. 

    Same problem din, na hindi daw available yung phone, 

    But I kept my composure and contemplated, then waited for a not so long time and then came Christmas I no longer wanted their service (postpaid matter-only) but instead bought a new phone without the  hassle of paying bills and like you, I also got the phone I wanted which is good enough for a reasonable price.

    OH diba, ang haba ng comment ako - super naka-relate ako. hehehe. At gusto mo din ng phon e na puti. Ako din love ko ang white phone. Pero syempre walang tatalo sa iphone 4S mo na may personalized case pa. 

  2. wow, personalised phone case, cute ni poj. smart called my hubby and offering iphone 4s for retention plan, mag-end na rin kasi contract, we just need to pay additional 2k but no follow up yet from the provider. so nabitin ang excitement ni hubby. =)

  3. Wow, lalo me nainggit...hehe gusto ko ng iphone 4s or Sampung S2, buong buhay ko kasi never pa ako nagkaroon ng mga gantong selpon. Simpleng phone lng ang sa akin..LOL, kuripot much..pero this time, sa b-day ko, ibibili ko na ang aking sarili....kaya wala me alan dyan sa mga chuva nila..hehe

  4. iphone 4s, i wish i could have it too...heheh! nice personalized case, cutie baby. :)

  5. ganyan pala kahaba ng proseso. pero it paid off in the end. Awww sis, ang cute ng casing supe cute poj. :)

  6. omg! you're super lucky! ang mahal kasi dito..

  7. Aw super cute phone case! :)

    Btw, please join my blog giveaway =)

  8. Krizzy_kalokangPinay9 January 2012 at 10:07

    go go go Akoni =) Give yourself the perfect gift for your birthday.  Pareho yung samsung galaxy s2 & iPhone 4S na may magagandang reviews.

  9. Krizzy_kalokangPinay9 January 2012 at 10:08

    Thanks. I love the case, at least wala akong kapareha, hehe. Thanks din for dropping by =)

  10. Krizzy_kalokangPinay9 January 2012 at 10:11

    If I just moved to the one I'm with now mabilis lang sana. Binigyan ko pa kasi ng chance yung dati kong provider eh, hayz. Di bale, water under the bridge... I'm happy now & it's worth the hassle. What I saved sa handset napamili ko si Poj ng Thomas PJs, pants, socks & new trains =) Everyone's happy =)

  11. Krizzy_kalokangPinay9 January 2012 at 10:12

    Sabi nga ng sis ko it's super expensive. I do feel lucky - kung may bayad i really wouldn't go for it =)

  12. Krizzy_kalokangPinay9 January 2012 at 10:13

    Thanks & i like it's good quality too. Thanks din for dropping by =)

  13. I personally think that best part is not the free white iPhone 4S nor the available stock being delivered the next day but your personalized Iphone 4S case :)

  14. weeeeeee..ok the process of getting one is a bit tiring but everything paid off..I am just smiling reading it and knowing you finally had it Kristeta..

    it is my first time to invite you Kristeta but if you have time  kindly visit my site..I have an announcement..just for you to know me better why I am always saying you are so blessed to have a happy family..thank you *hugs* ;)

  15. Sapphire Mommy (Mommy Jo)10 January 2012 at 06:27

    lucky mommy, atleast worth it naman ang paghihintay.hehe! i super like the personalized phone case sis,cutie Poj! :)

  16. Krizzy_kalokangPinay10 January 2012 at 13:21

    Thanks Em, I do love the phone case, it doesn't only look good, it's very well made too. =)

  17. Krizzy_kalokangPinay10 January 2012 at 13:23

    It was very tiring - kuripot kasi eh, haha! 
    I've just been to visit, again a big congrats to you. I know I wrote this on your blog but I'm over the moon for you that I have to squeeze it here =)

  18. Krizzy_kalokangPinay10 January 2012 at 13:24

    Hi Jo, thanks sis. I love the phone so much na nakalimutan ko na ang stress ko sa kanya. Is worth it - haha, at hindi ako  pwede magbago ng isip, I bought the case before I even ordered the phone! Ganun ako ka-sure na ito ang gusto ko, haha =)


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